Last Updated: January 2026
At Bitara Medispa, we value the privacy of our clients and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, sign up for our memberships, or book our treatments.
We collect information that identifies you as an individual (“Personal Data”). This includes, but is not limited to:
Identity Data: Name, NRIC/Passport number (for membership verification), and gender.
Contact Data: Phone number, email address, and home address (for delivery of the “Welcome Box”).
Health & Skin Data: Information regarding your skin condition, allergies, and medical history provided during consultation to ensure treatment safety.
Transaction Data: Details about payments made for memberships (Silver/ Gold) or individual treatments.
Technical Data: IP address, browser type, and cookies for website optimization and marketing tracking.
We use the collected data for the following purposes:
Service Delivery: To process your bookings, provide skin consultations, and perform aesthetic treatments.
Membership Management: To manage monthly subscriptions (RM199/RM249), track loyalty points, and fulfill “Welcome Box” deliveries.
Marketing & Communication: To send you information about our “January 2026” promos, “26 Deals,” and Member-Only Day (20th of every month) via WhatsApp, SMS, or email.
Safety & Compliance: To ensure treatments are suitable for your health profile and to comply with Malaysian legal requirements.
We do not sell your data. We may share your information only with trusted third parties for specific purposes:
Payment Processors: To securely handle your monthly membership recurring payments.
Logistics Partners: To deliver your “Welcome Box” or purchased skincare products.
Marketing Platforms: Such as Meta (Facebook/Instagram) and Google for personalized advertising (via Pixel or Conversion API).
We implement strict security measures to prevent unauthorized access, disclosure, or modification of your Personal Data. Your health records and treatment history are stored in a secure database accessible only by authorized Bitara personnel.
Under the Malaysian PDPA 2010, you have the right to:
Access and request a copy of your Personal Data held by us.
Correct or update any inaccurate information.
Withdraw your consent for marketing communications at any time.
Request the deletion of your data (subject to legal or contractual obligations).
Our website uses cookies to enhance your browsing experience and track the effectiveness of our marketing campaigns. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.
Bitara Medispa reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:
Bitara Medispa (Management Office) Email: bitaramedispa@gmail.com WhatsApp: +6011-1668 4845 Address: 36A, 1, Jalan Pinang C 18/C, Seksyen 18, 40200 Shah Alam, Selangor